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Shipping policy

Standard & Expedited Shipping Methods

For customers that have chosen our Standard & Expedited (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order's whereabout after that, the risk of the product not arriving your doorstep is there. If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.

 Shipping Method Logistics Channel Price Delivery Time
Standard USPS FREE 7 to 25 business days
Expedited USPS First Class Package $6.9* 7 to 21 business days

 *The specific price depends on the condition of your package. Your total shipping charges will be displayed on the Checkout page, prior to submitting your order.

 

Orders will be processed within 5 days of ordering and be shipped the next day after the processing day.

*Please note that due to the epidemic period, some of the logistics time will be increased to varying degrees, we will try to ensure that the logistics are as efficient as possible!

 

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

 

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.

 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

 

There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability

 

INTERNATIONAL SHIPPING RESTRICTION

Currently we do not ship to the following countries:

North Korea

Faroe Islands

Cayman Islands

US Virgin Islands

Northern Mariana Islands

British Virgin Islands

Turks and Caicos Islands

Solomon Islands

Falkland Islands

Marshall Islands

Reunion

Bouvet Islands

Christmas Islands

Cocos (Keeling) Islands

Cook Islands

Heard Island and McDonald Islands

Norfolk Island

Sint Maarten

South Georgia and the South Sandwich Islands

United Arab Emirates

Israel

Iraq

Canary Islands

Saudi Arabia

South Africa

 

ORDER TRACKING

A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

For customers who select economy shipping, to track the order, you can visit Trackingmore or directly at the courier's website.

 

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Scalesstaffs. For further details of charges, please contact your local customs office.

 

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

 

FOREIGN TRANSACTION FEES

If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

 

Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal at the checkout page.

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